What you'll do:

• Design, develop, and maintain experience APIs, focusing on usability, scalability, and innovation.
• Use REST APIs for detailed data aggregation and manipulation.
• Ensure all workflows meet our high standards for security and change management policies.
• Collaborate with multi-functional teams to identify and implement integration patterns and standard methodologies.
• Communicate optimally with Service Owners and Program managers to understand requirements, provide updates, and deliver solutions.
• Analyze requirements and identify opportunities to design and implement automation use cases that improve the user experience and/or speed issue resolution.
• Work with enterprise automation tools including iPaaS, APIM, and RPA to streamline processes and improve system efficiency.
• Define and implement metrics that demonstrate the performance and value delivered by automated support solutions.
• Example iPaaS tools: Power Automate, Workato, ServiceNow Orchestration
• Example APIM tools: Azure Function Apps, AWS Lambda, Mulesoft
• Example RPA tools: UIPath, AutomationAnywhere

• Passionate focus on improving the user support experience
• 6 plus years of proven experience in building and handling APIs and integrations.
• Solid grasp of REST APIs, data aggregation, and string formatting.
• In-depth knowledge of integration patterns, standard methodologies, and enterprise automation tools (iPaaS, APIM, RPA).
• Familiarity with our organization's change management and security policies, system configurations, and API management practices.
• Experience with Moveworks, Aisera or similar Conversational AI Platforms delivering Employee Support is good to have
  
• Experience with platforms such as Workday, ServiceNow, Jamf, Intune is good to have
• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.