What you will do:

• Client Interaction
• Gain a deep understanding of the client's business goals, challenges, and market positioning
• Offer strategic guidance to improve e-commerce platforms and elevate customer experience
• Create personalized e-commerce solutions tailored to meet the unique requirements of each client.
• Work closely with cross-functional teams to ensure alignment with business objectives.
• Oversee the entire implementation process of e-commerce projects, from initial concept to final completion.
• Capability to fully take responsibility for the client's success.
• Conduct discovery workshops and product/release demonstrations.
• Participating in UAT
• Product Owner Responsibilities
• Prioritize product features and enhancements based on business goals and customer needs.
• To effectively translate business needs into functional specifications, detailed use cases, and acceptance criteria,
• Ability to map and provide functional solutioning for business needs with platform capabilities
• Overseeing the integration of e-commerce platforms with other business systems, such as ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management)
• Define configuration specifications and business analysis requirements
• Creating User Stories and release notes
• Participate in sprint grooming
• Provide clarifications to the development team on requirements, as needed
• Perform quality assurance
• Define reporting and alerting requirements
• Help design, document and maintain system processes
• Ability to understand data and perform mapping between various systems.
• Stakeholder Collaboration Responsibilities
• Communicating project status, risks, and opportunities to senior management and stakeholders
• Facilitating stakeholder meetings and presentations to ensure transparency and buy-in.
• Own and develop relationship with partners, working with them to optimize and enhance our integration
• Independently communicating with clients about requirement clarifications, scope changes, and providing walkthroughs of releases
• Report on common sources of technical issues or questions and make recommendations to development team
• Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer

What makes you a great fit:

• Graduate / Post Graduate with 8+ experience in IT.
• 6 plus years as Business Analyst/Product Owner/ Consultant in retail and ecommerce domain
• Must have run discovery workshops with clients in the past
• Someone with Magento/ Kibo/ Shopify/ Workarea project experience is preferable.
• End to end project experience, not only Support and Maintenance
• Proven experience in eliciting requirements and testing
• Perform Gap Analysis to identify the gaps between Business requirements and platform OOTB features
• Ability to clearly articulate the problem statement that will drive communications driven towards a solution.
• Analytical and Data Driven Mindset and Approach
• Understanding of data and their relationships
• Understanding of Google Analytics and GTM tags
• Basic technical understanding of API’s
• Certification in Business Analysis or related topics will be an added advantage
• Empathy to customer and business problems