Role
Company
What you'll do:
- Development and deployment of Generative AI solutions and models to create innovative products for enhancing customer experiences.
- Collaborate with product managers and engineering teams to define product requirements and integrate AI technologies into our service offerings.
- Design and implement machine learning pipelines for large-scale data processing, model training, and deployment.
- Continuously evaluate the performance of AI models and refine them to ensure they meet business objectives and deliver enhanced user experiences.
- Research and implement the latest Generative AI techniques and tools to keep our solutions at the cutting edge of technology.
What makes you a great fit:
- Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Data Science, or a related field.
- At least 1.5 years of hands-on experience in developing and deploying machine learning models (Experience in building GenAI products or models will be a plus)
- Proficient in programming with Python and familiar with AI frameworks such as TensorFlow, PyTorch, and others.
- Demonstrable experience with cloud services (AWS, Azure, GCP) for deploying scalable AI solutions.(Preferred but not mandatory)
- Strong analytical skills and the ability to work collaboratively in a dynamic and fast-paced environment.
Kapture CX is an Enterprise-grade vSaaS customer experience automation platform with a deep focus on customer support. Kapture CX adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s teams and technology are built ground up with a core focus on “the customer”. Built around hyper-personalization, Kapture CX brings context and intelligence to every resolution while keeping it extremely personalized making every customer feel valued. With expertise in four key industry verticals: Retail (offline + ecommerce), BFSI, Travel, and Consumer durables (consumer goods and appliances), Kapture CX today is helping 1000+ businesses in 16 countries create wonderful customer experiences and empowers them at scale.
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