What will you do:

• Monitoring and Alerting: Design and automate robust monitoring and alerting mechanisms to ensure the health, performance, and availability of the operations centre platform, products and associated infrastructure components.

• Application Monitoring: Work with software engineering and product teams to best understand how to monitor their applications and microservices.

• Infrastructure Deployment: Collaborate with infrastructure teams to deploy and configure the necessary hardware and software components to support the operations centre platform, including servers, networks, databases, and monitoring tools.

• Documentation and Training: Create comprehensive documentation, diagrams, and guides to facilitate system understanding, troubleshooting, and knowledge transfer. Provide training and support to operations centre staff on platform usage and best practices.

• Collaboration and Stakeholder Management: Collaborate closely with cross-functional teams, including product, operations, IT, security, and business units, to understand requirements, gather feedback, and align observability platform architecture with organizational goals and priorities.

What makes you a great fit:

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field, or relevant work experience.

• 6+ years of proven experience as a platform engineer, site reliability engineer, systems engineer or a similar role, with a focus on designing, implementing and monitoring the health of complex, distributed systems.

• Expert-level knowledge of Grafana, Prometheus, Loki, and Tempo 

• Familiarity with scripting languages for automation and configuration management. PowerShell & BASH are paramount.

• Strong understanding of cloud computing concepts and hands-on experience with Azure and/or AWS.

• Experience with virtualization/containerization technologies such as Hyper-V or VMware, Amazon EC2, Docker & Kubernetes

• Experience using Pulumi, Terraform and/or other IaC tools.

About us:

HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2024 totaled $13.7 billion.