Role
Company
What makes you a great fit:
- Work with Architecture, Product Engineering and Security teams to design, develop and evolve the Data Infrastructure, following modern cloud-native best practices
- Help make the Technical Platform a self-service offering so that Product Engineering teams can easily and reliably build on top of it
- Contribute to Nexthink's tooling and automation frameworks for provisioning and scaling the infrastructure, with a particular focus on resiliency and elasticity strategies.
- Your team will also handle more operational aspects of the infrastructure, such as:
- Monitoring and Observability. Build and manage the tooling for monitoring the platform, and assessing the health of the data pipelines.
- Operational reliability: Manage the availability of the databases and streaming platforms. Understand and be able to communicate the scale, capacity, security, resilience and performance attributes and requirements.
- Incident management and response: Detect, diagnose and fix incidents at the required Service Levels. Own of the post-mortem process of such incidents by writing technical content both for customers and internal stakeholders.
- Have on-call responsibilities in rotation with the engineering team.
- BSc or MSc in Computer Science or equivalent practical experience
- 6+ years of experience as a Software Engineer, DevOps Engineer, Platform Engineer, or Site Reliability Engineer with knowledge of professional software development best practices
- Experience with distributed systems and streaming technologies; familiarity with Apache Kafka is desired
- Expertise with database cluster deployment (Amazon Aurora, Clickhouse, etc), configuration, backup/restore, and production operations
- Experience operating services on Linux systems and container technologies (e.g., Docker)
- Good knowledge of monitoring solutions (e.g. Datadog)
- Experience administering and deploying on cloud-based platforms (e.g., AWS), using infrastructure as code (e.g., Terraform), configuration management tools (e.g., Ansible), and pipeline creation tools (e.g., Jenkins, GitHub Actions).
- Experience with programming languages such as Go, Python, TypeScript, JavaScript, and/or Bash
- Experience building self-service internal development platforms
- Experience in developing Platform-as-a-Service (PaaS) solutions
- At ease with operating and managing production systems, solving issues, and striking the right balance between urgency and methodology
- Strong problem-solving skills, proactive attitude, collaborative mindset and excellent organizational skills
- Curiosity to learn new things and discover new technologies
- Work with the agile iterative/incremental mindset
- Strong communication skills and professional level of English
Nexthink is a provider of a cloud-based digital employee experience platform. It monitors the IT infrastructure and reports performance issues, failures, crashes, and security threats. It develops software solutions to manage standard and virtual desktop infrastructures and controls IT budgets. It also captures all local and network activities in real-time at endpoints and transforms end-user data into actionable analytics. It provides real-time analytics and visualization solutions and also provides help desk, server monitoring, MTTR reduction, breach, and compliance management. The clients of the company include Western Union, Wipro, Express Scripts, PWC, and Adobe. Nexthink is the leader in digital employee experience management software. The company is energizing the future of work by providing IT leaders with unprecedented insight into employees’ daily experiences of technology at the device level – freeing IT to progress from reactive problem solving to proactive optimization. Nexthink enables its more than 1,100 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
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