What will you do:

• Provide technical guidance and leadership throughout the product lifecycle, including initiation, requirements gathering,architecture, design, development, release management, quality assurance, production, and beyond.
• Define target state architecture with a multi-year roadmap and deliver architectural components in incremental product releases.
• Facilitate discovery, architecture, and design workshops to refine expected business outcomes and align on requirements.
• Design customer call flow processes, dynamic routing and integration, natural language processing capabilities, and advanced analytics solutions, including speech analytics and conversational AI.
• Demonstrate a strong understanding of public cloud computing architectures and services, including AWS and Azure.
• Define and develop an efficient CI/CD framework for effective agile product development.
• Provide digital experience business automation solutions using Azue Open AI and contact center technologies.
• Create standard architecture documents, best practices, and tools for internal teams and end clients.
• Collaborate with sales teams to design and present solutions to potential new customers and assist with RFI/RFP responses.
• Mentor engineers on the team and foster effective engineering practices through technical design reviews, code reviews, and more.

What makes you a great fit:

• Over 10 years of experience in leading, delivering, and evolving large-scale software products successfully.
• At least 6 years of experience as an architect, building complex, highly scalable, and low latency applications.
• Comprehensive expertise across multiple areas, including Service-oriented Architecture, Distributed Systems, and Microservices, with familiarity in related concepts such as distributed tracing and security.
• Practical experience in Node.js, React.js, TypeScript, RESTful Web Services, Microservices, MongoDB, and Cloud Native application design.
• Hands-on experience with AWS and Azure, containerization, and container orchestration (Docker, Kubernetes).
• Familiarity with CCaaS platforms like Twilio, Amazon Connect or Genesys is a plus.
• Exceptional communication and analytical skills.