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KKapture CX
Kapture CX
VP Engineer
201-500 employees
Private
8y - 15y

(Competitive pay)

Bengaluru/ Bangalore
Team Management, Technical Leadership, Java, Kafka, MySQL

Role

Company

Job Description

What you'll do:

  • Lead, mentor, and cultivate a high-performing, passionate team of engineers, promoting a collaborative and innovative culture.
  • Ensure alignment with Kapture CX’s product vision through excellent execution and technical leadership.
  • Serve on senior leadership, collaborating across departments to drive interdisciplinary strategies.
  • Create a culture of innovation, speed, and continuous improvement, raising the bar for our engineering standards.
  • Participate in strategic planning with Product Management, and Design teams, translating company objectives into technical solutions.
  • Oversee technical engineering designs, resource allocation, and Agile-driven implementation.
  • Build and foster cross-departmental relationships that enhance alignment with company strategy.
  • Model Kapture CX’s core values, promoting a culture of empathy, transparency, and accountability.
  • Actively solve complex engineering problems while ensuring best coding practices are followed.
  • Manage KPIs, including velocity, estimation accuracy, and defect rates, to maintain high-quality standards.
  • Ensure successful project delivery within established budgets and timelines.
  • Oversee onboarding and training programs for new engineering hires, guiding them through technical courses and workshops.
  • Collaborate closely with CTO on department-wide initiatives, advancing Kapture CX’s mission.


What makes you a great fit:

  • 8+ years of experience in software engineering leadership, with a proven track record in high-growth SaaS companies.
  • 5+ years of hands-on software development experience, building enterprise SaaS solutions in the cloud.
  • Strong background in technical guidance, and engineering strategy.
  • Demonstrated success in leading Agile/Scrum engineering teams for scalable software solutions.
  • Expertise in CICD workflows, release management, and production deployment processes.
  • Exceptional interpersonal and communication skills with an ability to build strong cross-functional relationships.
  • Experience with JAVA, Kafka, Mysql, web services, and front-end web development.
  • Proficient in leading and scaling engineering teams within a SaaS environment.
  • Ability to effectively engage in discussions with product architects, engineers, and business stakeholders, driving meaningful technical decisions.
  • Positive, collaborative approach and ability to champion change within the team and across the organization

All about us
Kapture CX

Kapture CX is an Enterprise-grade vSaaS customer experience automation platform with a deep focus on customer support. Kapture CX adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s teams and technology are built ground up with a core focus on “the customer”. Built around hyper-personalization, Kapture CX brings context and intelligence to every resolution while keeping it extremely personalized making every customer feel valued. With expertise in four key industry verticals: Retail (offline + ecommerce), BFSI, Travel, and Consumer durables (consumer goods and appliances), Kapture CX today is helping 1000+ businesses in 16 countries create wonderful customer experiences and empowers them at scale.

Employee count
201-500 employees
Employment Type
Full Time Job
Company Type
Private
Headquarters
Bangalore, Karnataka, India
Perks & facilities
5 day work week
Option to 'work from home'
Health care benefits

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