(Competitive pay)
Role
Company
What you'll do:
- Lead, mentor, and cultivate a high-performing, passionate team of engineers, promoting a collaborative and innovative culture.
- Ensure alignment with Kapture CX’s product vision through excellent execution and technical leadership.
- Serve on senior leadership, collaborating across departments to drive interdisciplinary strategies.
- Create a culture of innovation, speed, and continuous improvement, raising the bar for our engineering standards.
- Participate in strategic planning with Product Management, and Design teams, translating company objectives into technical solutions.
- Oversee technical engineering designs, resource allocation, and Agile-driven implementation.
- Build and foster cross-departmental relationships that enhance alignment with company strategy.
- Model Kapture CX’s core values, promoting a culture of empathy, transparency, and accountability.
- Actively solve complex engineering problems while ensuring best coding practices are followed.
- Manage KPIs, including velocity, estimation accuracy, and defect rates, to maintain high-quality standards.
- Ensure successful project delivery within established budgets and timelines.
- Oversee onboarding and training programs for new engineering hires, guiding them through technical courses and workshops.
- Collaborate closely with CTO on department-wide initiatives, advancing Kapture CX’s mission.
What makes you a great fit:
- 8+ years of experience in software engineering leadership, with a proven track record in high-growth SaaS companies.
- 5+ years of hands-on software development experience, building enterprise SaaS solutions in the cloud.
- Strong background in technical guidance, and engineering strategy.
- Demonstrated success in leading Agile/Scrum engineering teams for scalable software solutions.
- Expertise in CICD workflows, release management, and production deployment processes.
- Exceptional interpersonal and communication skills with an ability to build strong cross-functional relationships.
- Experience with JAVA, Kafka, Mysql, web services, and front-end web development.
- Proficient in leading and scaling engineering teams within a SaaS environment.
- Ability to effectively engage in discussions with product architects, engineers, and business stakeholders, driving meaningful technical decisions.
- Positive, collaborative approach and ability to champion change within the team and across the organization
Kapture CX is an Enterprise-grade vSaaS customer experience automation platform with a deep focus on customer support. Kapture CX adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s teams and technology are built ground up with a core focus on “the customer”. Built around hyper-personalization, Kapture CX brings context and intelligence to every resolution while keeping it extremely personalized making every customer feel valued. With expertise in four key industry verticals: Retail (offline + ecommerce), BFSI, Travel, and Consumer durables (consumer goods and appliances), Kapture CX today is helping 1000+ businesses in 16 countries create wonderful customer experiences and empowers them at scale.
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